Refund policy

REFUND POLICY

RIGHT OF WITHDRAWAL

The Buyer has a period of fourteen (14) clear days from the receipt of an item purchased on the Site to exercise the right of return (the shipping costs for this return will be charged to the Buyer).
In order to exercise the right of withdrawal, the Buyer shall notify Atelier Ikiwa of his decision to withdraw from this contract by means of an e-mail sent to the following address: contact@atelierikiwa.com.
If the return request is validated by Atelier Ikiwa, Atelier Ikiwa will then send him an explanatory e-mail about the return procedure.
The Product must be returned within one week in its original packaging, in its original state and accompanied by the invoice (or a copy) to the address indicated in the explanatory e-mail of the return procedure.
The return will be made according to the initial mode of sending. It will be up to the Buyer to keep any proof of return. The return costs are at the expense of the Buyer.
In case of error attributable to Atelier Ikiwa (error of preparation of the order), Atelier Ikiwa takes charge of the expenses of return of the article. 
If the article is not returned by the Buyer within one week after reception of the return authorization e-mail, the return is considered as cancelled and the Buyer must keep the product.
The returned Product will be refunded within a maximum of fifteen (15) days after Atelier Ikiwa has received it. The refund does not include the return shipping costs. The amount to be refunded will be credited to the Buyer's bank account via the payment method used at the time of the order.
If the Buyer does not respect the present conditions, in particular the conditions of return, Atelier Ikiwa will not be able to proceed to the refunding of the Products concerned.

ANOMALY OF DELIVERY

The risks of transport are supported by the purchaser, who will have to formulate a justified protest near the postal services within three working days as from the delivery.

This being, in spite of all the care brought by Atelier Ikiwa in the preparation of the parcels, it could happen that an object is missing. Also, after transport of the parcel, one of the objects can prove to be damaged. This is why, with the reception of his order, the Buyer will take care to check the conformity of the received objects.

Any anomaly concerning the delivery (missing object, erroneous combination model/color, damaged parcel) will have to be notified, the same day of the reception or at the latest the first working day following the reception by e-mail addressed to contact@atelierikiwa.com. Any complaint formulated after this time and Atelier Ikiwa will be released from any responsibility.

Atelier Ikiwa reserves the possibility of asking the Buyer to return the defective product.

The return costs will be charged to the Buyer unless the return is due to an error on the part of Atelier Ikiwa.

If the above mentioned conditions are fulfilled, Atelier Ikiwa will then proceed either to the exchange or to the refunding of the defective product(s), or to the reshipping of the missing product (subject to the validity of the request of the buyer).