Refund policy

REFUND POLICY

RIGHT OF WITHDRAWAL

 

The Customer has a period of fourteen (14) clear days from receipt of an article purchased on the Site to exercise the right of return (the delivery costs for this return will be borne by the Customer). Atelier Ikiwa reserves the right to refuse any returns communicated or sent after the deadline, as well as the return of items that are not in the condition in which they were sent.

If the return request is validated by Atelier Ikiwa, Atelier Ikiwa will then send the Customer a confirmation e-mail detailing the return procedure.

RETURN PROCEDURE :

Step 1: To exercise the right of withdrawal, the Buyer must notify Atelier Ikiwa of his decision to withdraw from this contract by sending an e-mail to the following address: contact@atelierikiwa.com. The Customer must indicate his/her name and order number so that he/she can be more easily identified.

Step 2: Once the return request has been validated by Atelier Ikiwa, the Customer must return the Products concerned, using the same process as that used for the initial shipment (from France: Colissimo WITH Signature, except in specific cases, ask Atelier Ikiwa if in doubt; from International: postal-parcel delivered against signature) to the following address:

Corteggiani Laurence E.I (Atelier Ikiwa)

8 Rue Las Cases

75007 PARIS

FRANCE

Phone: +33674980933 / Mail : contact@atelierikiwa.com

The return will be at the expense and risk of the Customer. The Customer will be solely responsible for the return of the Products and Atelier Ikiwa cannot be held responsible in the event of loss, damage, sending to the wrong address or late delivery of a Product which is not returned in the requested conditions. Given the value of the Products sold by Atelier Ikiwa, it is imperative to choose the same shipping method as the one used for the initial order (for France: Colissimo WITH signature; from International: postal-parcel delivered against signature).

The Products must be returned, within one week following the confirmation of return, in their original packaging, in a condition that allows them to be sold again. It is the Buyer's responsibility to retain all proof of return. If the Product(s) are not returned by the Buyer within one week of receipt of the return authorisation e-mail, the return will be considered cancelled and the Buyer must keep the Product(s).

Products that are damaged in any way whatsoever, soiled and/or incomplete will not be taken back or reimbursed.

If the return is made from a geographical area outside the E.U., any additional costs (taxes and / or customs duties) and / or any formalities for customs clearance will be borne exclusively by the Customer and deducted from the amount refunded;

In the event of an error attributable to Atelier Ikiwa (order preparation error), Atelier Ikiwa will cover the cost of returning the item and will send the Customer a pre-paid returns slip;

The right of withdrawal does not apply to Products that have been personalised for a customer, Cultural Workshops, Digital Products and Gift Cards.

Step 3: In the event of a return for a refund, after having been examined and validated, the Products will be refunded by Atelier Ikiwa as soon as possible by the method of payment originally used, as soon as possible following receipt of the Products. The delivery costs of the initial order will not be refunded.

The amount will be credited to the payment method used for the purchase within approximately 10-14 days, depending on the Customer's banking entity (and over which Atelier Ikiwa has no control).

In case of return for exchange, the Customer and Atelier Ikiwa will determine together which Products will be sent as replacements. If the value of the Product(s) chosen as a replacement is lower than the value of the returned Product(s), the price difference will be refunded to the Customer by Atelier Ikiwa. The transport costs of the second shipment will be invoiced according to the delivery method chosen (For France: Colissimo WITH signature or delivery in a ‘Point Relais’).

If the Customer does not respect the present conditions, in particular the return conditions, Atelier Ikiwa will not be able to refund or exchange the Products concerned.

ANOMALY OF DELIVERY

The risks of transport are supported by the purchaser, who will have to formulate a justified protest near the postal services within three working days as from the delivery.

This being, in spite of all the care brought by Atelier Ikiwa in the preparation of the parcels, it could happen that an object is missing. Also, after transport of the parcel, one of the objects can prove to be damaged. This is why, with the reception of his order, the Buyer will take care to check the conformity of the received objects.

Any anomaly concerning the delivery (missing object, erroneous combination model/color, damaged parcel) will have to be notified, the same day of the reception or at the latest the first working day following the reception by e-mail addressed to contact@atelierikiwa.com. Any complaint formulated after this time and Atelier Ikiwa will be released from any responsibility.

Atelier Ikiwa reserves the possibility of asking the Buyer to return the defective product.

The return costs will be charged to the Buyer unless the return is due to an error on the part of Atelier Ikiwa, in which case Atelier Ikiwa will send the Buyer a pre-paid shipment slip.

If the above mentioned conditions are fulfilled, Atelier Ikiwa will then proceed either to the exchange or to the refunding of the defective product(s), or to the reshipping of the missing product (subject to the validity of the request of the buyer).