Shipping policy

SHIPPING POLICY

Unless otherwise indicated on the website, Atelier Ikiwa will make its best efforts to ship the order within an average of five working days from the day following the day of the receipt of the payment.

The day after a collection is put online, or in case the Atelier Ikiwa team travels abroad, this delay can be extended.

A banner at the top of all the pages of the site will inform the Buyer of the duration of the extension of the delivery periods, the Buyer will thus take note of it for agreement at the time of placing his order.

The products are sent with the delivery order, to the delivery address indicated by the Purchaser at the time of his order.
In case of delay of delivery, the order is not cancelled. Atelier Ikiwa informs the Buyer by e-mail that the delivery will be delayed. The Buyer can then decide to cancel the order.

In order for these deadlines to be respected, the Buyer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes, names and/or intercom numbers, floor, etc.).

Atelier Ikiwa cannot be held responsible for the consequences due to a delay in delivery if the proof is brought that the non-execution or the bad execution of the contract is ascribable either to the Buyer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure.

In case of delivery requiring an appointment with the Buyer, Atelier Ikiwa will not be responsible for a delay or an impossibility of delivery due to the repeated unavailability of the Customer.

In case of damaged packages (already opened, missing products...), the Buyer commits himself to notify Atelier Ikiwa, by all means, all reserves within 24 hours following the reception of the product.

The shipping costs are calculated and added during the finalization of the basket.

The deliveries are ensured by Colissimo. Each parcel is delivered at home in person against a signature or delivered in a Point Relais La Poste.

Each parcel delivered in France is insured against loss or damage of the shipment. Delivery times vary according to the availability of the products ordered and the place of delivery.